Shipping policy

SHIPPING POLICY

We ship orders from the Netherlands and offer worldwide shipping.

If your country is not available as a shipping destination at checkout, please contact us at info@lucasthorikstudio.com. We will be happy to check the available shipping options for you.

PROCESSING TIMES

Some of our products are made to order. Made-to-order items have a production time of up to approximately 4 weeks before they are ready to be shipped.

Orders are generally dispatched once a week.

If your order contains a made-to-order item, the entire order may be shipped once all items are ready.

SHIPPING METHODS

Depending on the destination and the size of the order, we work with different shipping providers, including DHL, UPS, PostNL, DPD and FedEx.

The most suitable carrier will be selected for your order.

SHIPPING COSTS

Shipping is charged at a fixed rate, which will be shown at checkout before you complete your purchase.

DELIVERY TIMES

Once your order has been dispatched, delivery usually takes approximately 1–3 business days.

International delivery times may vary depending on the destination, carrier and customs procedures. Delivery estimates are indicative and delays caused by shipping carriers or customs are outside our direct control.

TRACKING

When available, tracking information will be provided once your order has been shipped.

If you have not received your tracking information, please contact us at info@lucasthorikstudio.com and we will be happy to assist you.

INTERNATIONAL ORDERS, CUSTOMS & IMPORT FEES

For orders shipped outside the European Union, customs duties, import taxes, handling fees and any other charges imposed by the destination country are the responsibility of the customer.

These charges are not included in the product price or shipping costs paid at checkout.

We recommend checking the applicable import rules and charges in your country before placing an order.

LOST SHIPMENTS

If your shipment appears to be lost in transit, please contact us at info@lucasthorikstudio.com.

We will investigate the shipment with the relevant carrier and work with you to find an appropriate solution.

DAMAGED SHIPMENTS

We take great care in packaging our artworks and products for transport.

If your order arrives damaged, please contact us as soon as possible after delivery and include clear photographs of:

the damaged artwork or product;
the outer packaging;
the internal packaging; and
the shipping label.

Please keep all original packaging until the issue has been resolved, as the shipping carrier may require this as part of an investigation.

SHIPPING ADDRESS CHANGES

If you notice that the shipping address on your order is incorrect, please contact us as soon as possible at info@lucasthorikstudio.com.

We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes can still be made once an order has entered the shipping process.